CUSTOMER INSIGHTS
CUSTOMER SATISFACTION
There are many ways of measuring customer satisfaction - NPS, Surveys, Margin, Repeat Purchases, Word of Mouth.
Whichever indices you use, we can bring them together and visualise the data in ways that give you real customer insight.
Relativity matters. We can compare your business units to each other and to your industry sector so you know just how good each business unit really is.
SOCIAL AND DIGITAL
All those hits and clicks really do have meaning. Your prospects are generating volumes of activity data but knowing what they do is very different from knowing what that means for your business. People are also talking about you on social media. Who are they, what are they saying and what does it mean? We can turn all that data into genuine competitive advantage.
CUSTOMER SCIENCE
Your prospects will have taken many different journeys before they choose to buy from you or a competitor or not at all. The real reasons they make those choices are very different from the reasons they might offer in a survey. We can offer ground breaking scientific research that will discover where in the customer journey your prospects make the crucial decision to buy from you or not and why.
